New Lead Follow-Up
A new lead is hottest in the first five minutes. Our system texts them in under one, calls within five, and keeps following up until they answer or book. Nothing falls through.
The sequence
- Minute one: a friendly text naming your firm or practice, asking if they are still looking for help.
- Minute five: a call attempt, aiming to book on the first conversation.
- Day one: a useful email with a direct booking link, plus a second call attempt at a different hour.
- Day two: another call-and-text round, timed for commutes and evenings.
- Day seven, then monthly: the long tail, for leads who were not ready yet.
Works with every channel
Website forms, Google and Meta lead ads, missed calls, chat, voicemail drops, and referrals all feed the same sequence. Your team sees one queue with one status per lead: contacted, booked, or needs another touch.
Why five touches, not two
Most firms and practices give up after one or two attempts. People looking for a lawyer or a provider are busy, stressed, and often at work when you call. Reaching them is a numbers game played across different hours of the day. The offices that attempt five-plus contacts reach a majority of their leads. The ones that attempt two reach a fraction and blame the marketing.
Compliant by design
Texts and calls follow TCPA consent rules, and every message is logged. Consent language is captured at the source, opt-outs are honored immediately, and nothing goes out without a record. Marketing rules differ by state and by profession, and healthcare practices have patient privacy rules too. We set the sequence up around the rules that apply to your firm or practice, and walk through them with you before anything goes live.
Common questions
Does this replace our intake staff?
No, it makes them more productive. The system handles speed and persistence, and hands your staff warm, responsive leads that answer on the first ring.
What about leads that are not a fit?
Out-of-scope leads get a short nurture sequence and a referral suggestion, not silence. They cost nothing to keep warm and often refer.
How fast is "instant"?
First text within 60 seconds of the lead arriving, typically under 30. First call attempt within five minutes.
Close your follow-up gap
Book a 30-minute discovery call to find your revenue gaps and see how we can grow and automate your firm or practice without adding more to your plate. We do it ALL for you.
Book a 30-Minute Discovery Call Call (858) 477-5595