24/7 Intake & After-Hours Answering
Every call answered by AI trained on your intake process, around the clock. Your callers reach a calm, professional voice at 2am on a Sunday, and you wake up to booked consults and appointments instead of missed-call reports.
What we answer
- New caller inquiries from ads, Google, referrals and your website, captured with structured questions so nothing important is lost.
- After-hours and weekend calls answered instantly, because people with an urgent need do not check your office hours.
- Overflow calls when your front desk is already on a line, at lunch, or out for the day.
- Current client and patient check-ins routed, logged and passed to your team by morning.
How the handoff works
Every conversation produces a structured intake record: the caller's contact details, what they need help with, timeline, referring source, and the consult or appointment time they booked. You get it immediately by text and email, with a call recording and transcript when you want them. Urgent calls are flagged and escalated the moment the call ends, not the next business day.
Built for your intake, not generic answering
A generic call center reads a script and takes a message. Our AI is set up with the questions your own team would ask. For a law firm, that means what happened, when, whether there are court dates pending, and how they heard about you. For a healthcare practice, it means the reason for the visit, whether they are a new or returning patient, and their preferred appointment times. It never gives legal or medical advice. It captures the details, responds with care, and books the consult or appointment while the caller is still on the line.
Why it pays for itself
The calls you miss are the most expensive leads you buy, because you already paid to generate them. Covering evenings, weekends and overflow means fewer new clients and patients end up calling the office down the street. And when every lead is captured, your marketing reports finally tell the truth about which channels bring people in.
Common questions
Do you screen out non-serious callers?
Every caller gets a real conversation. Tire-kickers are logged and added to nurture follow-up rather than discarded, because some of them become clients or patients later.
Can you use our intake script and CRM?
Yes. We build the AI around your script and questions, and send each intake record to your team the way you choose. Ask us on your discovery call about connecting it to the CRM or practice management system you already use.
What happens with urgent calls?
Urgent calls are escalated to your on-call attorney or provider immediately, by the channel you choose: text, call, or both. Callers describing a medical emergency are told to hang up and call 911.
Stop losing after-hours clients and patients
Book a 30-minute discovery call to find your revenue gaps and see how we can grow and automate your firm or practice without adding more to your plate. We do it ALL for you.
Book a 30-Minute Discovery Call Call (858) 477-5595